FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Where are you based?


Our physcial store is at 76, Monnow St., Monmouth, NP253EN. All online orders are despatched from here and click and collect is also offered from this site.




What are your opening hours?


Our usual opening hours are; Monday - Friday 10am to 5pm, Sunday 10am - 4pm.




Can I still make purchases with you even though you are closed due to Covid rules?


On the 19th of December from midnight, to help stop the spread of Covid, the government requested that all non-essential shops close until further notice. However, unlike previous lockdowns we are able to offer online ordering and ordering by phone for "click and collect" as long as reasonable measures are put in place. For the conveniance of our customers we will be offering this service from the 21st of Decemeber 2020. Purchases must either be made online or over the phone in advance and can then be collected from our physical store between the hours of 12pm and 3pm, Monday-Saturday.




Can I phone the store to make an enquiry or place an order?


Yes, however, as we have only recently opened and due to the delays during this difficlt time we are awaiting a landline number, however you may phone our temporary mobile number of; 07414 037953. We are also happy to offer "virtual shopping" via facetime, where we will walk you around the store and show you real time images of products whilsts answering any questions you may have. Please phone to book an appointment for this. Someone will be able to answer during the hours of 10am - 5pm Monday 21st, Tuesday 22nd, Wednesday 23rd and Thursday 24th.